Monster Tower Guarantee
Guaranteed Satisfaction or Your Money Back
We are committed to happy customers. If you are not satisfied with your Monster Tower product purchased from us, just ship it back within 30 days and we will refund your money (less our actual cost to ship the product to you) within a few days of receiving the return. Please include a note indicating why you are returning the item.
Products can not be damaged or missing parts, and the customer is responsible for shipping costs to return the tower. If your tower is missing anything, or you lose something, or something is wrong when you receive it, just give us a call and we will promptly send out repair or replacement parts to get you back on the water quickly at no cost to you. The Monster Tower also carries a 5-Year Warranty against defects in parts or workmanship.
For items purchased from a dealer or distributor, please contact them and we will work through them to resolve support issues. Any duties, freight, taxes, customs fees and installation costs are not included in the money back guarantee. Items purchased through a domestic dealer or international distributor can not be returned directly to Monster Tower.
We're wakeboarders that love what we do - Working really hard to deliver high quality and affordable products to fellow wakeboarders. We strive to make every customer happy and all our rules are only guidelines, feel free to contact us at any time!